Privacy Policy

How Putu Bali Spa Home Care Collects, Uses, and Protects Your Information

Last updated: June 2025

This Privacy Policy explains what personal information Putu Bali Spa Home Care ("we", "us", or "our") collects when you visit putubalispahomecare.com or contact us to book our services, how we use that information, and your rights regarding it.

By using our website or contacting us to arrange a booking, you agree to the practices described below.

What Information We Collect

When you contact us directly (via WhatsApp, email, or our website): When you reach out to book a service or make an enquiry, you may provide us with some or all of the following:

Your name
Your contact number, including WhatsApp
Your email address (if provided)
Your location or accommodation address in Bali (villa, hotel, or private residence)
Health information relevant to your treatment — such as pregnancy, recent surgery, allergies, medications, or any physical condition that affects which massage techniques are appropriate for you
Any other information you choose to share in your messages or conversations

We collect this information only because you have voluntarily provided it for the purpose of arranging a treatment or service with us.

When you visit our website: Our hosting provider (Rumahweb) may automatically collect basic technical data including your IP address, browser type, pages visited, and device type. This data is used for website security and performance monitoring. It is not used to identify you personally.

Cookies: Our website may use basic functional cookies — small text files stored on your browser that support standard website functionality. We do not use advertising cookies, tracking pixels, or tools that build behavioural profiles of visitors.

HOW WE USE YOUR INFORMATION

We use the information you provide solely to:

Confirm and schedule your massage or spa booking
Communicate with you about your appointment — arrival time, therapist details, location confirmation
Understand any health considerations relevant to the safe delivery of your treatment
Respond to questions, requests, or feedback
Improve our services based on your experience

We do not sell, rent, or share your personal information with any third party for their own commercial purposes. We do not add you to any marketing list unless you have specifically requested updates from us.

WHATSAPP AND THIRD-PARTY MESSAGING

WhatsApp and Third-Party Platforms

Our primary booking channel is WhatsApp (+62 857-3702-1198). When you message us via WhatsApp, your messages are processed by Meta Platforms, Inc. under WhatsApp's own privacy terms and conditions. Putu Bali Spa Home Care has no control over how Meta or WhatsApp handles data transmitted through their platform.

If you have questions about WhatsApp's privacy practices, we encourage you to review WhatsApp's Privacy Policy directly at whatsapp.com/legal.

We do not store WhatsApp message records outside of the WhatsApp application.

How We Handle Your Health Information

When you share health information with us — such as details about pregnancy, recent surgery, skin conditions, medications, or allergies — we treat this information with the highest level of care and confidentiality.

Health information you provide is:

Used only to inform and adapt the treatment you receive
Not recorded in any central database
Not shared with third parties under any circumstances
Not retained beyond what is reasonably necessary for your ongoing treatment relationship with us

How Long We Keep Your Information

We retain contact and booking information for a reasonable period to maintain a service relationship with repeat clients and to address any questions arising from previous bookings.

If you would like your information deleted from our records at any time, please contact us via WhatsApp or email and we will do so promptly — and confirm to you once it is done.

Your Rights Regarding Your Personal Information

Depending on your country of residence, you may have rights under applicable privacy legislation (including the EU General Data Protection Regulation (GDPR), Australia's Privacy Act, the UK Data Protection Act, or equivalent laws) to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your information
Withdraw any consent you have previously given for us to use your information

To exercise any of these rights, please contact us directly via WhatsApp (+62 857-3702-1198) or our website contact form. We will respond as quickly as possible — and within 30 days in all cases.

Children's Privacy

Our website is directed at adults. Where we provide baby or child massage services, all communication, booking, and health disclosure is conducted with the parent or legal guardian — who is responsible for providing and consenting to the use of any information about their child.

How We Protect Your Information

We take the security of your personal information seriously. We do not store sensitive personal data in unsecured locations and we do not transmit sensitive information via unencrypted channels. Our website operates on HTTPS (secure connection) throughout.

No method of data transmission over the internet is 100% secure. If you have concerns about transmitting sensitive information, please contact us directly via phone or WhatsApp rather than through the website contact form.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We recommend reviewing this page occasionally.

Continued use of our website or services after any update constitutes your acceptance of the revised policy.

Questions About This Privacy Policy?

If you have any questions about this Privacy Policy, how we handle your information, or how to exercise your rights, please contact us directly: